Frequently Asked Questions
All Unikeys orders will typically be shipped in 3 days (excluding the day the order is placed). In most cases, shipping out your order takes less than 3 days as our shipping partner picks up from our warehouse on a daily basis. We are working as fast as we can to fulfill your order!
Yes, of course you can! Please use the Contact Us form to submit a ticket with your order number and address included. We will help you cancel your order as soon as we can. Please note, group buy order outside of the cancellation deadline cannot be canceled. If you order is shipped, you can start a return once it is received. Please refer to our Return and Refund Policy
Yes, we usually support combining GB orders with instock items. However, some Groupbuys may not apply to this rule.
Unikeys partner with both international shipping forwarders and major logistic companies to ensure economic and fast shipping. If your order is being delayed, we recommend you to check the order's current status on the courier's official website and contact the courier for further inquiries. Or you can contact us by using the Contact Us form.