Shipping policy

Shipping Policy

Unikeys partners with both international shipping forwarders and major logistic companies (such as DHL) to provide customers with a wide range of economic and speedy shipping options. 

Important to note: We repackage some of the switches for easier and cheaper shipping. For example, the HMX FIlm Switches all come in an original paper box of 35, but we take them out and sell them in groups of 10. If you would like to keep the original paper box in your order, please leave a note with us when finishing checkouts.

Please contact us at unikeyboards@gmail.com if you have any questions

Tracking Website: https://www.yuntrack.com/

Shipping Estimate

(Shipping estimate is provided to us by your local shipping couriers. These time frames are an estimate only.  Delivery times will depend on the postal services worldwide and how busy they are the time of processing and delivery. If you have any concerns with the tracking of your parcel, please contact your local carrier with your tracking number for further assistance. 

Once an order has been dispatched and collected by shipping couriers, Unikeyboards.com no longer has any control over the handling and delivery times of the parcel. 
Delivery times do not include sorting and processing of parcels.

Delivery times are based on the time your package is sent and should only be used as a guide. Unikeyboards.com cannot take responsibility for customs clearance delays or failed payments, though we'll try to minimise any potential delays. Depending on your location, our orders can be delivered by different couriers like USPS, Canada Post, DHL, etc.)

 

The U.S: 5-7 business days

  • U.S standard shipping cannot ship to APO addresses

Canada: 8-15 business days

  • Only the "Standard Shipping" option includes import duties and taxes. If you choose DHL as the shipping method to Canada, it will incur extra import duties, and customers will be responsible for the payment.

Singapore: 5-8 business days

Malaysia: 5-8 business days

Thailand: 5-8 business days

Vietnam: 5-8 business days

UK: 3-5 business days

Australia: 6-10 business days

Japan：5-8 business days

  • Japan standard shipping cannot ship to APO addresses

Korea: 4-6 business days

Philippines: 5-8 business days

New Zealand: 8-15 business days

Europe：6-10 business days

For our European customers, if you chose DHL at checkout and got charged extra customs fees and taxes, please reach out to our customer service as we will refund you the extra taxes you paid.

 

Incomplete or Incorrect Address Submissions

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or result in a return to sender. Orders will be reshipped once the package has been returned to us by the courier and the reshipment cost has been paid.

Lost & Undelivered Packages

Lost or undelivered packages are not the responsibility of Unikeys and issues arising from such packages must be resolved by the customer with the appropriate shipping carrier. Unikeys strives to keep and resolve such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. We are not responsible for any costs associated with erroneous address submissions.